I noticed this place as I was on the way to Smashburger across the street, and thought hell yes because the nearest one to my house is near Roosevelt downtown Chicago. I came in and got my boyfriend a SMALL vanilla milkshake with Reese mix which came out perfect, but for 6 bucks, it should. I also got myself banana flavored ice cream and told her I wanted slices of banana on top and then carmel on top. Instead she puts the carmel inside of the ice cream on the slab but I told her it was fine since I didn't want her to have to throw it away when its all going down the same foodhole. Minus one star for that. Then I get my ice cream and didn't notice until after I left but I got about 3 mushy ass banana slices on top. So mushy you would think someone saved them to go home and make banana bread with....just disgusting. Minus a star for that. I picked them off and ate the ice cream which was just ok. I probably wouldn't come back. If I spend 12 bucks on ice cream at least use fresh ingredients.
(3)
Sylvia T.
I would love to give this place a higher rating, but whoever owns this location has no common sense. Hire more people, you are losing major business!! My kids were dead set on coming here. We went a few times last summer to various locations, but this was the first time we went here this summer. O. MY. GOD. We waited like an hour, no joke an hour in line. There was so many times I wanted to turn around and walk out...but my kids were set on me staying in line. I guess the long line just made them think that something magical awaited and once we got past waiting outside....there was no way they were going to let me leave (There was a ton of people who did turn around and leave...hence the lost business comment above.) Being bored out of my mind, I couldn't help but watch the employees. There was 2 girls working their butts off. One of the poor girls looked like she was going to faint and had sweat dripping down her face. Kind of gross considering she is handling your food, but at the same time it's hard to be mad at her about that because she is working so hard to move the never-ending line. She seriously kept sighing and taking deep breathes, I was waiting for her to just get wheeled off in an ambulance because she looked so exhausted and overwhelmed. Finally it was our turn! Large vanilla shake, tiny scoop of chocolate for my little tot, scoop of vanilla in a waffle cone and their cheesecake fantasy. It cost about $20 and unfortunately I have to say it was not worth it. Overpriced, long line...my kids were thankfully not impressed so I don't have to wait in that long line again. Maybe Father's Day is just the icecream holiday of the world....but it was a weekend so you would think they would have more staff on hand. They were also all out of strawberry icecream which is my favorite, vanilla was just not as good.
(1)
Britt L.
If you are looking for quality ice cream and a variety of flavors, you've come to the right place! The "Love It" size is usually plenty for me since the flavor is so rich and delicious. Also, love getting their shakes! And to top it off, the staff is great- always smiling and willing to suggest new flavors to try. If you're in Oak Lawn and want some great ice cream, head to Cold Stone and you won't be disappointed!!!
(5)
Eddie B.
I'm never going to understand what the big deal is with having ice cream made on a cold stone but it works. I got the churro caramel crave (don't get it). The churro's texture was not right, and same with the taste. Definitely not worth getting. Come here for the hand mixed ice-cream not for the other stuff. The smoothies weren't that great either. The place is pretty small and they have tables setup inside and outside.. As you can tell I wasn't impressed. I feel that ice-cream can be served faster and less $$.
(2)
Kevin M.
I was late for a birthday party, so I politely asked if I could just quickly pay for an ice cream cake, since I didn't need anything made for me. For that, I got a dirty look from the girl in charge. She then ignored me, taking care of three more customers. When I was about to leave, she loudly directed another employee to ring me up, making sure everyone in the store heard how annoyed she was.. I didn't think my request was that big a deal, but clearly the manager was deeply offended. Plenty other places to get good ice cream without the attitude.
(1)
Jessica W.
I have ordered 2 cakes here using Groupons. Both times the service was above and beyond great! Very friendly and very competent! The cakes were a huge hit.
(5)
-E -.
Turns out that the texture of this ice cream is a lot different compared to other premium ice cream brands. Cold Stone never seems to disappoint.
(4)
Kristin M.
Can't really go wrong with ice cream. Every time I've been in there there has been at least a ten minute wait. It wouldn't be so bad but the place is kind of small so you're smushed up against strangers. They probably would do better with a bigger place or more staff.
(4)
Adrian Z.
Great service! The ice cream is always good but their smoothies are the items I go in for the most. Never disappointed.
(5)
Ramsey B.
Stopped in yesterday with my family. It had been years since the last time I walked into a Cold Stone Creamery. The pictures on the wall are eye catching. Initially, I wanted to order everything advertised. Eventually I settled down and purchased kids scoop ice cream cones for my daughters, and the Hot For Cookie for my son. The kids scoop serving size is more like a Gerber size scoop for a 1 year old. The Hot For Cookie is served in a similar fashion...taste portion size. I ordered the Brownie A La Code which should be called Brownie Bites A La Fooled You. The picture of this item on the wall does not resemble the product which is given to you. Needless to say, I was disappointed with our family experience at Cold Stone Creamery. Other competing ice cream shops seem to do a better job making their product resemble the pictures they display of their products.
Sharina R.
I noticed this place as I was on the way to Smashburger across the street, and thought hell yes because the nearest one to my house is near Roosevelt downtown Chicago. I came in and got my boyfriend a SMALL vanilla milkshake with Reese mix which came out perfect, but for 6 bucks, it should. I also got myself banana flavored ice cream and told her I wanted slices of banana on top and then carmel on top. Instead she puts the carmel inside of the ice cream on the slab but I told her it was fine since I didn't want her to have to throw it away when its all going down the same foodhole. Minus one star for that. Then I get my ice cream and didn't notice until after I left but I got about 3 mushy ass banana slices on top. So mushy you would think someone saved them to go home and make banana bread with....just disgusting. Minus a star for that. I picked them off and ate the ice cream which was just ok. I probably wouldn't come back. If I spend 12 bucks on ice cream at least use fresh ingredients.
(3)Sylvia T.
I would love to give this place a higher rating, but whoever owns this location has no common sense. Hire more people, you are losing major business!! My kids were dead set on coming here. We went a few times last summer to various locations, but this was the first time we went here this summer. O. MY. GOD. We waited like an hour, no joke an hour in line. There was so many times I wanted to turn around and walk out...but my kids were set on me staying in line. I guess the long line just made them think that something magical awaited and once we got past waiting outside....there was no way they were going to let me leave (There was a ton of people who did turn around and leave...hence the lost business comment above.) Being bored out of my mind, I couldn't help but watch the employees. There was 2 girls working their butts off. One of the poor girls looked like she was going to faint and had sweat dripping down her face. Kind of gross considering she is handling your food, but at the same time it's hard to be mad at her about that because she is working so hard to move the never-ending line. She seriously kept sighing and taking deep breathes, I was waiting for her to just get wheeled off in an ambulance because she looked so exhausted and overwhelmed. Finally it was our turn! Large vanilla shake, tiny scoop of chocolate for my little tot, scoop of vanilla in a waffle cone and their cheesecake fantasy. It cost about $20 and unfortunately I have to say it was not worth it. Overpriced, long line...my kids were thankfully not impressed so I don't have to wait in that long line again. Maybe Father's Day is just the icecream holiday of the world....but it was a weekend so you would think they would have more staff on hand. They were also all out of strawberry icecream which is my favorite, vanilla was just not as good.
(1)Britt L.
If you are looking for quality ice cream and a variety of flavors, you've come to the right place! The "Love It" size is usually plenty for me since the flavor is so rich and delicious. Also, love getting their shakes! And to top it off, the staff is great- always smiling and willing to suggest new flavors to try. If you're in Oak Lawn and want some great ice cream, head to Cold Stone and you won't be disappointed!!!
(5)Eddie B.
I'm never going to understand what the big deal is with having ice cream made on a cold stone but it works. I got the churro caramel crave (don't get it). The churro's texture was not right, and same with the taste. Definitely not worth getting. Come here for the hand mixed ice-cream not for the other stuff. The smoothies weren't that great either. The place is pretty small and they have tables setup inside and outside.. As you can tell I wasn't impressed. I feel that ice-cream can be served faster and less $$.
(2)Kevin M.
I was late for a birthday party, so I politely asked if I could just quickly pay for an ice cream cake, since I didn't need anything made for me. For that, I got a dirty look from the girl in charge. She then ignored me, taking care of three more customers. When I was about to leave, she loudly directed another employee to ring me up, making sure everyone in the store heard how annoyed she was.. I didn't think my request was that big a deal, but clearly the manager was deeply offended. Plenty other places to get good ice cream without the attitude.
(1)Jessica W.
I have ordered 2 cakes here using Groupons. Both times the service was above and beyond great! Very friendly and very competent! The cakes were a huge hit.
(5)-E -.
Turns out that the texture of this ice cream is a lot different compared to other premium ice cream brands. Cold Stone never seems to disappoint.
(4)Kristin M.
Can't really go wrong with ice cream. Every time I've been in there there has been at least a ten minute wait. It wouldn't be so bad but the place is kind of small so you're smushed up against strangers. They probably would do better with a bigger place or more staff.
(4)Adrian Z.
Great service! The ice cream is always good but their smoothies are the items I go in for the most. Never disappointed.
(5)Ramsey B.
Stopped in yesterday with my family. It had been years since the last time I walked into a Cold Stone Creamery. The pictures on the wall are eye catching. Initially, I wanted to order everything advertised. Eventually I settled down and purchased kids scoop ice cream cones for my daughters, and the Hot For Cookie for my son. The kids scoop serving size is more like a Gerber size scoop for a 1 year old. The Hot For Cookie is served in a similar fashion...taste portion size. I ordered the Brownie A La Code which should be called Brownie Bites A La Fooled You. The picture of this item on the wall does not resemble the product which is given to you. Needless to say, I was disappointed with our family experience at Cold Stone Creamery. Other competing ice cream shops seem to do a better job making their product resemble the pictures they display of their products.
(2)